Kategori Sales and Marketing

Customer-Retention-dan-Complain-Handling

Customer Retention dan Complain Handling

Pengantar Mempertahankan nasabah merupakan hal yang patut mendapatkan perhatian lebih, karena berdasarkan hasil riset, mendapatkan pelanggan baru membutuhkan biaya 6–7 kali lebih mahal dibandingkan biaya mempertahankan pelanggan yang sudah ada (existing customer), selain akan...

Customer Service Excellence

Customer Service Excellence

Customer Service Excellence Customer Satisfaction There are literally hundreds of reasons why every organization should place a premium on satisfying customers, but here are three that are most important for Providers of Services: It...